A Look at Datto's SMB Market Report for MSPs

Feb 27, 2020

A Look at Datto's SMB Market Report for MSPs

BY Chris Brunau

MSP Best Practices

Datto’s SMB Market Report for MSPs is comprised of statistics pulled from a survey* of 1,100+ small and medium businesses (SMBs) across the United States. This report highlights the technology trends, challenges, and buying patterns of these businesses. Additionally, it provides research-based insights on SMB attitudes towards managed services as a whole.

Datto’s SMB Market Report for MSPs is based on a study commissioned by Datto, Inc. with Strategy Analytics. Survey respondents were recruited via professional B2B research panels and asked to complete a 15-minute online survey. Respondents were from the United States and identified as decision-makers for IT solutions at small and medium businesses with 10-300 employees.

Let’s take a look at a few of the highlights from the report:

  • 95 percent of SMBs agree that IT helps their business succeed, but 45 percent of SMBs view IT mainly as a cost center.
  • 44 percent of SMBs report hiring good people as the top business struggle, followed by revenue growth.
  • 54 percent of SMBs report the increasing complexity of IT as a main reason or outsourcing their IT.
  • 73 percent of SMBS report cybersecurity as the most important technology trend.
  • 1 in 4 SMBs lost revenue due to IT-related problems.

To learn more about the SMB trends, check out the full report. You’ll learn the top pain points for SMBs, why SMBs choose to outsource, security and technical challenges, and more! Download it today.

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