Clare Computer Solutions (CCS) is a leading managed services provider (MSP) that has been helping industries move forward with technology since 1990. CCS works as an extension of their clients’ businesses, and searches for that same quality in their technology vendors. Four years ago, CCS was seeking a vendor with solutions to satisfy three specific technology needs: backup, disaster recovery, and business continuity.
Ralph Lawhorn, President of Clare Computer Solutions, was seeking a vendor that met both his technical and business needs. From a technical perspective, Lawhorn liked that Datto was a true ‘out-of-the-box’ solution. Competitor’s solutions required a considerable amount of effort for setup, and involved ongoing support from multiple vendors.
In addition, Datto’s integrated multi-tenant management console allows one engineer to support many customers. Other products built for single-instance management require more time and involvement from technical personnel on a daily basis. Datto’s “single pane of glass” management has saved engineers’ time that can better be spent elsewhere, rather than babysitting individual backups.
“Datto solutions have proven to be much easier to maintain, and have yielded a lower cost over time,” explained Lawhorn. “That translates into efficiency and profitability for us as a managed services provider.”
Datto’s 24/7/365 technical support is another important factor. This has been hugely helpful for CCS during disaster recovery tests. The Datto support team is always available to aid in tests during off-peak hours across evenings and weekends. Regular, successful disaster recovery tests have offered great peace of mind to Lawhorn.
On seeing the technology in action, Lawhorn appreciated the fact that Datto devices are not only backing up his clients data, but also come into play for recovery. VMs can be spun up locally or in the cloud from the most recent backup for recovery in minutes, not hours. Datto’s innovative technology goes hand-in-hand with the mission at CCS to keep their clients free from costly downtime.
Over the years, Lawhorn has tried a number of backup vendors. With a fleet of 90 Datto devices, he is currently in the process of transitioning over to Datto completely. Reliability is one reason why. Across the Datto fleet, Lawhorn sees only a handful of issues requiring support tickets. By contrast, the six customers he still has on virtualonly enterprise backup software products account for two-thirds of the data protection support tickets received by CCS.
With Datto, Clare Computer Solutions enjoys an easy-to-manage fleet, at a fair price point, with high-quality, reliable support. Lawhorn has been able to achieve his three goals- backup, disaster recovery, and business continuity- through a single vendor that values success on both sides of a partnership.
“I want a partner that stands beside me, not behind me,” Lawhorn concludes. “If we have a product problem, I know I can count on Datto to stand with me united, to be sure our customers’ needs are met.”