Datto Accelerates Product Development of Autotask PSA with Release of 2018.2

Sep 26, 2018

New Features Enable MSPs to Improve Resource Allocation and Enhance Client Collaboration

Norwalk, Conn. – September 26, 2018 – Datto, Inc., the leading provider of IT solutions delivered through Managed Service Providers (MSPs), today announced the latest update to Autotask PSA, its cloud-based professional services automation tool that helps MSPs manage client relationships and deliver superior service. Datto’s Autotask PSA 2018.2 will provide its users greater efficiencies through a highly configurable ticketing and timekeeping functionality, redesigned Client Portal homepage, and new contract visibility options.

“This summer, we promised to deliver more innovation, more frequently for Autotask PSA, so we’ve released our second update in just three months,” said Austin McChord, Founder and CEO of Datto. “We’re excited to be able to deliver on the number one feature request from our partner base with this release, designed for better staffing and resource allocation, and we’re going to continue to listen and innovate as we work to improve the operations and efficiency of our partners.”

Features of Autotask PSA 2018.2 include:

  • Start/End Time-off Requests: Technicians can request time off for specific time frames, making it easier and more efficient to delegate work only to staff that is available.
  • Configurable Time Entries for Tickets: The time entry screen will be configurable with additional quick edit fields, such as Queue and Due Date. This builds on the configurable Ticket UI and will help shave minutes off of every ticket for techs who add time and then need to forward and/or modify the ticket.
  • Re-designed Client Portal Homepage: Clients can access the Client Portal with a new friendly URL, and the redesigned Client Portal homepage provides MSPs with improved visual data and insights, with a view of open Service Tickets and Projects.
  • New Contract Visibility Options: MSPs can protect critical information with newly deployed contract visibility levels (no visibility, limited, or full), ensuring staff and clients only see the minimum level of contract information needed.

"By allowing information sharing through a single dashboard, Datto's Autotask PSA has taken us from a piecemeal approach to project management, operations, and field services, to having consistency of application across all of those organisational departments,” said Toby Sloan, Chief Service Innovator at The Bentley Group. “We’re able to generate reports on the fly for our customers and make data-driven decisions that are based on factual information rather than gut instinct. Since implementing Datto's Autotask PSA, we’ve seen a 30 percent reduction in click time per ticket, which means we can focus our attention on building relationships and growing the business. Through the client portal, our customers also know exactly what we’re working on with full transparency, reinforcing the value of our services.”

Datto’s Autotask PSA is now available in North America, the UK, Benelux, Asia-Pacific, Australia, and New Zealand. To learn more, please view our on-demand webinar here or visit https://www.datto.com/products/autotask-psa.

About Datto’s Autotask PSA

Datto’s Autotask PSA is a complete IT business management platform that delivers all of the mission-critical tools needed to run an IT managed services business. It’s a reliable cloud-based platform that centralizes business operations, integrates with industry-leading RMMs, and enables quick, data-driven decisions.

About Datto

At Datto, our mission is to empower the world’s small and medium-sized businesses with the best in enterprise-level technology. We do it by equipping our unique community of Managed Service Provider partners with the right products, tools and knowledge to allow each and every customer to succeed. It's an approach that’s made us the world’s leading provider of MSP delivered IT solutions. Datto is headquartered in Norwalk, CT, with offices worldwide.

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Media contact:
Shoba V. Lemoine
Phone: 475-288-4662
Email: communications@datto.com