Autotask PSA
The advanced integration of Autotask PSA and Datto RMM introduces a truly unified PSA RMM business management platform delivering a seamless solution to MSPs with the following capabilities:
One-click workflows
Technicians move seamlessly between PSA and RMM
One click from PSA ticket to remote control, device agent browser, and other support tools
Automatic addition of detailed activity notes to the PSA ticket following a remote support session
Automated Service Desk
End users can easily request support using the white-labeled RMM agent system tray icon to submit a ticket directly into PSA
Eliminate noise by precisely routing RMM alerts to the exact queue and assigned resources
Alert and activity information updates in real-time. Asset audit details used within tickets, contracts, and dashboards are updated daily
Business Insights
Autotask’s Dashboards allow for rich asset and alert information to be easily accessed by anyone in your organization
Staff work faster through consolidated analytics of devices and alert activity to immediately take action
Synchronization of device additions, deletions and changes for easy and accurate invoicing