Product Training - PSA Service Delivery Management: Sydney

23

October 2019

time

9:00 AM - 4:00 PM Sydney, Australia

location

Datto Sydney Office - Level 25/171 Sussex St, Sydney NSW 2000

In this workshop we will review the configurations needed to not only capture good reporting, but to drive your day and decisions. We will finish up with looking at widgets that make for an insightful dashboard to ensure you know what needs to get done, who is going to do it, and when it will be done!

After this training you will be able to:

Properly configure:

  • Service Desk
  • Dispatch Calendar
  • Dashboard Tabs

Create in Autotask:

  • Form Templates
  • Service Level Agreements
  • Dashboard Tab
  • Ticket Widgets