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Datto’s Global State of the MSP Report

Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about what makes them tick. The result: A wealth of data and insights on topics that range from how they run their business, the solutions they use to serve clients, and their predictions for the next few years.

Datto Forrester Report

Cloud and Security Top Priorities for MSPs

Nearly all respondents said that they offer managed security and cloud services today and are optimistic about growth in both areas.

99% of MSPs Offer Managed Security Services
99% of MSPs Offer Managed Security Services

Security services are nearly ubiquitous among survey respondents.

Cloud on the Rise Among SMBs
Cloud on the Rise Among SMBs

50% of MSP clients have shifted more than half of their workloads to the cloud.

CIS is Top Framework
CIS is Top Framework

More MSPs use CIS than any other security and compliance framework.

Research at a Glance

  • Insights from more than 1,800 managed service providers
  • Respondents are decision makers or influencer of solutions at their MSP
  • 17% of respondents are Datto partners; 83% are non-Datto partners
  • Respondents represent 19 countries across North America, Europe, and APAC

As MSPs progress with CIS controls, I expect that they will expand their security offerings further to include cyber resilience capabilities, which support the detection, response, and recovery from realised threats.

CISO
Ryan Weeks

The Business of Managed Services

Most MSPs believe that now is a good time to be in the industry, and competition is on the rise.

52%

of respondents have been in business between 6 and 11 years

93%

believe now is a good time to be an MSP

34%

said that competition is their biggest challenge