Security, Cloud Top of Mind for MSPs

July 22, 2021

Security, Cloud Top of Mind for MSPs

By Andrew Burton

Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about who they are and what they care about. Of those surveyed, only 17% were active Datto partners. The result: A wealth of data and insights from a diverse sample of MSPs on how they run their business, the solutions they use to serve clients, and their predictions for the next few years.

There were a number of results that stood out, especially when compared with previous Datto surveys. For one, respondents said that competition is now their top challenge. Also, nearly all MSPs now offer some flavor of managed security services. We’ve been watching security and cloud become increasingly important to MSPs over the past few years. It seems that they have now taken the forefront.


While each of the items above may have a connection to COVID-19, MSPs reported that their revenues were not significantly impacted by the global pandemic. This is quite remarkable and speaks to the strength of the managed services business model. Nearly all respondents said that now is a good time to be an MSP.

MSPs are not just the core of the IT channel and Datto’s business, but essential service providers for millions of small and medium businesses. We hope that this report helps shed light on their thriving industry.

Download the full report for more insights on the state of the IT channel from your MSP peers around the world.

Relevant Articles

Subscribe to the Blog