March 26, 2020
Making Remote Collaboration Easy
Around the world small and medium-sized businesses have been changing rapidly to support a remote work model in order to keep their employees safe. The challenge is immense to provide an IT environment capable of allowing employees working from home to achieve the same productivity and collaboration efficiencies they have at their office when interfacing directly with colleagues.
This is reflected clearly in the adoption of collaboration tools like Microsoft Teams, a hub for Office 365 for employees to chat, meet, call, and collaborate in one place, no matter where they are located. The massive increase in remote workers, and their need to work collaboratively, has caused the Microsoft Teams chat and conferencing capability to gain more than 12 million daily users in a single week, up 37.5 percent.
Protecting Collaboration Data
As the massive influx of users comes in, Microsoft has struggled at times to keep up with the demand, resulting in an outage on 3/16.
As the recent outage proves, it’s important for MSPs to protect Microsoft Teams as they would for any other critical SaaS application data. Should Microsoft’s systems go down or an error occur on Microsoft’s side, this data may be compromised. Or, if an employee deletes data en masse (perhaps after the end of a project) thinking that information is no longer needed, only to realise several months later that those files are now required, there needs to be some recovery capability in place.
Best practices state that backup data should exist in a second location, independent of the primary data. This is Disaster Recovery 101, yet many overlook when it comes to Office 365 data.
So, as your clients turn to tools like MS Teams to overcome the challenges of working remotely, be sure to understand and pursue the right solutions to ensure you are meeting their business continuity, compliance, and security requirements.