Lighthouse Networks Guides Companies Toward Business Continuity

Feb 10, 2016

Lighthouse Networks Guides Companies Toward Business Continuity

BY Michaela Scampoli

Massachusetts-based managed service provider, Lighthouse Networks, has been providing IT services to small and mid-sized businesses for the past decade. Between unpredictable New England weather and the realities of sometimes less than perfect technology, the company keeps businesses afloat with Datto’s best-in-class Total Data Protection solution.

In particular, the insurance industry is one that demands Total Data Protection. Owner and manager of Lighthouse Networks, Arthur Kaye, has established a close working relationship with insurance adjusting company, Friedline & Carter. As insurance adjusters, Friedline & Carter come face-to-face with the devastation resulting from storms, fires, floods, etc. Immediately following an incident, they go out and document the scene.

“Pictures are their tell-tale story. If they can’t take pictures and upload them, they’re out of business,” explained Kaye.

Vice President and co-owner of Friedline & Carter, Douglas Bridge, says a single claim could require hundreds of photos; the company handled 3,200 claims in 2015 alone. As most claims stay open for a minimum of two years, that’s an enormous amount of data. Due to their storage needs, they use a Windows 12 server and perform backups through their intranet with the help of Lighthouse Networks.

But what would happen if that server were to fail?

It was early one Saturday morning when Kaye received a call from Bridge reporting that the server would not boot. Bridge was moving the server into a new closet built for their IT, and upon completion, the server would not turn back on. Kaye concluded that the startup motors were malfunctioning.

So, now what? Luckily, the device had performed a backup at 1am and no new activity had taken place since. With the assistance of Datto tech support, Kaye restored the server on a Datto SIRIS. In just two hours, Friedline & Carter was back up and running.

Over the next few weeks, a new server was purchased and VMDK files were migrated back into the virtual world. While all seemed to be going well, a corrupt registry had developed. Again, the server began to malfunction.

As luck would have it, there was enough space on the Datto SIRIS to continue backups, engage with a secondary backup, and boot the image. Kaye was able to successfully host their domain, email exchange services, and home grown applications. All in all, zero productivity was lost!

Interested in reading the entire success story? You check out all of the details here.

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