Datto Strengthens Leadership Team With CIO And Customer Experience Officer

December 07, 2016

Datto Strengthens Leadership Team With CIO And Customer Experience Officer

By Chris Brunau

Datto has announced that Loïc Vienne has joined the executive team as chief information officer (CIO), and Emily Glass, former vice president of customer experience at Datto, has been appointed customer experience officer. The new roles reflect Datto’s ongoing investment in its customer relationships as well as the company’s global growth and expansion.

Austin McChord, CEO and founder of Datto, said, “Loïc and Emily are standout executives who understand the commitment it takes for us to sustain our most important relationship – the one we have with our customers. At the same time, our growth as a company requires their leadership and experience, as we continue to expand on all fronts globally.”

Vienne has a long track record of successful technology leadership, having grown global organizations and led digital transformations for more than 20 years. He has enabled business transformation through technology for Fortune 500 companies and major consulting firms within enterprise and consumer markets. Previously, Vienne served as vice president of enterprise systems at Weight Watchers and the director of CRM applications at Pitney Bowes.

As vice president of customer experience at Datto, Glass built the company’s partner experience into the competitive asset it is today. Her role at Datto will expand to customer experience officer, managing customer touch points from product assembly to training and support to logistics. Glass will continue to ensure that quality, consistency, efficiency and reliability remain the cornerstones of Datto’s manufacturing operations and customer engagement, now and in the future.

For more information about Datto’s exciting new additions, head over to the Datto Newsroom for the full press release.

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