BCDR Questions? Ask Datto’s Experts

October 05, 2020

BCDR Questions? Ask Datto’s Experts

By Andrew Burton

In October, Datto Academy is hosting a Q&A featuring Level-2 and higher Datto Tech Support experts. So, if you’ve got questions about disaster recovery (DR) operations we want to hear from you!

At Datto, we strive to make disaster recovery as simple and straightforward as possible. That being said, your clients’ businesses run on complex IT infrastructure, and that can make performing DRs complicated. As an MSP, this isn't exactly news. You know exactly how fast things can go off the rails.

In part, that’s because every client’s infrastructure is unique—different systems, applications, permissions, rules, and interdependencies. However, there are things you can do to make DRs go more smoothly. For example, did you know that Datto offers quarterly DR tests for every device in your fleet at no extra charge?

According to Chris Wooldridge, Datto Elevated Support Manager, DR testing is about more than just verifying whether you can spin up a virtual server in the cloud. “Testing also allows Partners to create a sort of portfolio of information about devices and protected workloads,” he said. “Having those details prepared ahead of time allows Datto Tech Support to say ‘OK we can do A, B, and C, to resolve an issue quickly.”

This is particularly important for larger clients with in-house IT teams. In some cases, this might mean more than just technical documentation. “For example, a partner might need to connect Datto support with an in-house systems administrator,” said Wooldridge. “DR testing is a good opportunity to work these types of things out, so you aren’t scrambling during a real DR event.”

To get more valuable DR advice straight from Datto Tech Support experts like Wooldridge, register now for our Q&A. We are offering three sessions on October 12 and 13th—choose the time which works best for you. If you have specific questions you’d like answered, please submit them in advance using this form.

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