Service Delivery Manager
Kirsten Ekstrand (Autotask CCP, ITIL Foundations 2011) serves as Service Delivery Manager for AIE. She oversees both their professional services and support teams. Other responsibilities include spearheading ITIL procedures implementation and documentation for their client-facing services, developing and maintaining our service catalogue, and streamlining processes for internal applications across the organization. She is active in the managed IT services industry, consulting for other IT organizations on their procedures and use of Autotask IT management software. Prior to working for AIE, Kirsten trained as a classical pianist, and she still plays weekly in her local church.