Emily is Datto’s Customer Experience Officer, overseeing Technical Support, Customer Success and Services. A CX Operations group also reports to Emily and is responsible for building customer and employee technical training, resources and tools. Previously, Emily served as Datto’s VP of Customer Experience, where she spearheaded the creation of an award-winning partner experience. Datto’s channel-only approach places a high value on partner satisfaction and Emily’s team is dedicated to building and supporting exceptional partner relationships and businesses. Her team proactively cultivates new ways to assure each Datto partner has an amazing experience throughout the course of their relationship with Datto.
Prior to Datto, Emily held senior leadership positions at Backupify, Brightcove, and Akamai where she spent time product managing, designing, marketing, and supporting usable products.